Strategy

Chatbots are now an almost essential part of a successful business

Over the last few years, we’ve moved past The Information Age. Developments in technology and consumer behaviour have evolved and we’re now entering a new age: The Age of Convenience. It’s an age where technology has fundamentally shifted consumer expectations, and where businesses that don’t recognise this and adapt their […]
Chatbots are now an almost essential part of a successful business
Tech

Telstra’s new chatbot, Codi, is making so many mistakes customers are furious

People are venting their frustration at Telstra’s new customer service bot Codi, which has major trouble understanding even simple requests, the Sydney Morning Herald reports. Before Codi was introduced, human customer service agents were available on the online chat module for help, which is operational 24/7. It’s not clear when […]
Telstra’s new chatbot, Codi, is making so many mistakes customers are furious
Tech

DIGITAL HEALTH BRIEFING: Microsoft developing health chatbot platform — Lifespan aims to cut $182 million in costs with GE partnership —  Hitachi working to reduce hospital readmissions

Welcome to Digital Health Briefing, a new morning email providing the latest news, data, and insight on how digital technology is disrupting the healthcare ecosystem, produced by BI Intelligence. Sign up and receive Digital Health Briefing free to your inbox. Have feedback? We’d like to hear from you. Write me […]
DIGITAL HEALTH BRIEFING: Microsoft developing health chatbot platform  —  Lifespan aims to cut $182 million in costs with GE partnership  —  Hitachi working to reduce hospital readmissions
News

DIGITAL HEALTH BRIEFING: Apple, Stanford Medicine launch AFib study — MDLIVE introduces a healthcare chatbot — App provider launches medical blockchain platform

Welcome to Digital Health Briefing, a new morning email providing the latest news, data, and insight on how digital technology is disrupting the healthcare ecosystem, produced by BI Intelligence. Sign up and receive Digital Health Briefing free to your inbox. Have feedback? We’d like to hear from you. Write me […]
DIGITAL HEALTH BRIEFING: Apple, Stanford Medicine launch AFib study  —  MDLIVE introduces a healthcare chatbot  —  App provider launches medical blockchain platform