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Delta’s CEO reveals why the airline industry is nixing the change fees that once produced 3% of revenues — and how happier travellers could make up the difference

In late-August, Delta, American, and United all announced that they were permanently getting rid of change fees on domestic flights. Airlines had already suspended the fees during the coronavirus pandemic to try and entice travellers back onto planes. However, Delta CEO Ed Bastian said Tuesday that change fees – worth […]
Delta’s CEO reveals why the airline industry is nixing the change fees that once produced 3% of revenues — and how happier travellers could make up the difference