These 16 car brands offer the best customer experience

PorschePorsche Panamera GTS.

  • The market research company JD Power released on Wednesday its ranking of the auto brands that provide the best sales experience.
  • Porsche received the highest score, with 828 out of a possible 1,000 points.
  • Infiniti and Lexus received the second and third-highest scores, with 824 points and 823 points, respectively.

The market research company JD Power released on Wednesday its ranking of the auto brands that provide the best sales experience.

Porsche received the highest score, with 828 out of a possible 1,000 points. Infiniti and Lexus received the second and third-highest scores, with 824 points and 823 points, respectively. Mercedes-Benz and Cadillac rounded out the top five.

Genesis received the lowest score, 736, while Kia and Jeep received the second and third-lowest scores, with 737 and 749, respectively. Mitsubishi and Honda rounded out the bottom five.


Read more: The 20 best cars that cost less than $US65,000

The list was based on responses from over 25,000 people who purchased or leased a new vehicle in April or May. The study found that car shoppers increasingly prefer to receive digital communication, like text messages, from dealerships. According to the study, shoppers who exchanged text messages with their dealer reported higher levels of satisfaction than those who didn’t.

“Automotive dealerships are slowly moving toward more frequent digital communication, but as customers come to expect this opportunity for engagement, dealers need to pick up the pace for incorporating texting and emailing into the day-to-day sales process. For younger customers, this is how they engage,” Chris Sutton, JD Power’s vice president of the automotive retail practice, said in a release accompanying the study.

Customers rated brands based on dealership employees, price offered, the delivery process, the negotiating process, paperwork completion, the dealership facility, the dealership’s website, and the dealership’s inventory. The study took responses from consumers who purchased a vehicle at a specified brand’s dealership and consumers who shopped at a specified brand’s dealership before buying elsewhere.

These are the 16 car brands that provide the best sales experience.


16. Land Rover

Land RoverLand Rover Discovery Sport.

Satisfaction score: 780


15. Acura

AcuraAcura RLX Sport Hybrid.

Satisfaction score: 785


14. Jaguar

Jaguar Land RoverJaguar XJR 575.

Satisfaction score: 786


13. Ford

FordFord F-150.

Satisfaction score: 788


12. Chevrolet

Chevrolet MediaChevrolet Colorado.

Satisfaction score: 792


11. Buick

BuickBuick Enclave.

Satisfaction score: 792


10. BMW

BMWBMW 4 Series.

Satisfaction score: 794


9. GMC

General MotorsGMC Sierra.

Satisfaction score: 797


8. MINI

BMWMINI Countryman.

Satisfaction score: 798


7. Audi

AudiAudi A5 Coupe.

Satisfaction score: 804


6. Lincoln

LincolnLincoln Navigator.

Satisfaction score: 814


5. Cadillac

CadillacCadillac XT5.

Satisfaction score: 814


4. Mercedes-Benz

Mercedes-BenzMercedes-Benz Maybach S650.

Satisfaction score: 815


3. Lexus

LexusLexus RX.

Satisfaction score: 823


2. Infiniti

InfinitiInfiniti Q60.

Satisfaction score: 824


1. Porsche

PorschePorsche Panamera GTS.

Satisfaction score: 828

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