- On Wednesday, Consumer Reports released its annual list ranking auto brands by reliability.
- Volvo ranked last with an average reliability score of 22 out of 100, and Cadillac ranked second-to-last with a reliability score of 32.
- American brands accounted for nine of the 10 least reliable brands.
On Wednesday, Consumer Reports released its annual list ranking auto brands by reliability. The publication created the list by analysing survey responses on more than 500,000 vehicles, and this year’s list included 29 brands.
Volvo and Cadillac found themselves at the bottom of the list. Volvo ranked last with an average reliability score of 22 out of 100, and Cadillac ranked second-to-last with a reliability score of 32. Last year, Volvo finished 23rd and Cadillac was 27th.
Consumer Reports said multiple Volvo vehicles, including the XC60 and XC90 SUVs and the S90 sedan, were reported to have issues with their display screens and infotainment systems, including freezes and a failure to display. The publication said issues had also been reported with the XC60’s climate system along with rattles inside its cabin, while the S90 also had problems reported relating to engine knocking or pinging. Of the three Volvo models it analysed, Consumer Reports rated the XC60 as Volvo’s most reliable vehicle and the S90 as the brand’s least reliable vehicle.
“The infotainment systems on most models are not very intuitive,” the publication said. “Reliability remains a concern.”
Consumer Reports said that of the six Cadillac models it analysed, only one – the XTS sedan – received an above-average rating. The other five earned below-average ratings. The publication said the CT6 sedan and the Escalade SUV were reported to have rough shifting, while respondents noted issues with the in-vehicle electronics in other models.
“GM’s luxury brand remains troubled,” the publication said.
Buick experienced the largest decrease from last year to this year, falling 11 spots to a 19th-place ranking.
American brands accounted for nine of the 10 least reliable brands. The highest-rated American brand was Ford, which ranked 18th.
These are Consumer Reports’ 14 least reliable car brands and their average reliability scores.
14. Volkswagen — 47
Least reliable model: Atlas
13. Mercedes-Benz — 47
Least reliable model: E-Class
12. Ford — 45
Least reliable model: Mustang
11. Buick — 44
Least reliable model: Enclave
10. Lincoln — 43
Least reliable model: MKZ
9. Dodge — 40
Least reliable model: Journey
8. Jeep — 40
Least reliable model: Compass
7. Chevrolet — 39
Least reliable model: Traverse
6. GMC — 37
Least reliable model: Sierra 2500 HD
5. Ram — 34
Least reliable model: 3500
3. Tesla — 32
Least reliable model: Model X
2. Cadillac — 32
Least reliable model: ATS
1. Volvo — 22
Least reliable model: S90
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