People are complaining that the screen on Blackberry's new phone falls off

There’s a big problem with BlackBerry’s new phone: Customers are complaining that the screen falls off.

Multiple customers have taken to forums and YouTube to complain that the screens on their new BlackBerry KeyOne smartphone has simply fallen off.

Smartphone screens don’t normally just fall off — they’re secured in place and stuck down with special glue. But it looks like BlackBerry may have skipped that step for some devices.

We first saw the issue in this video from YouTube phone tester JerryRigEverything (via The Verge):

JerryRigEverything bent the phone, and the screen popped off. He found that the screen wasn’t glued to the phone, and so it was easy to simply pull it off completely.

Here’s another video from a KeyOne owner showing a detached screen:

Customers have also complained about the problem on the CrackBerry forum. “KEYone screen has come off after small drop,” one user wrote.

They also posted this photograph of their phone with the screen hanging off:

That customer then had to tape his screen onto the phone because there was no glue to hold it on:

Another customer posted on the forum that the screen on their phone had come off. “My screen just flopped out when I moved it to my ear,” they said:

BlackBerry and the phone’s manufacturer TCL Communication did not immediately respond to a request for comment.

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