- The best airlines in the world for 2019 have been revealed in TripAdvisor’s annual Travellers’ Choice Awards.
- The awards are based on the quality and quantity of reviews from flyers on the website.
- This year’s top-10 list is dominated by Asian carriers, but one UK airline made the cut.
The best airlines in the world for 2019 have been revealed in TripAdvisor’s annual Travellers’ Choice Awards.
Now in its third year, the awards celebrate the carriers loved by travellers for both value and service.
The ranking is based on millions of TripAdvisor reviews and ratings, analysed using an algorithm. The website says it assesses a year of data (January to December 2018) and takes into account the quantity and the quality of reviews to determine which airlines consistently deliver the best experiences for travellers.
This year’s top-10 list is dominated by Asian airlines, but one UK carrier made the list.
Scroll down to see the 10 best airlines, as chosen by travellers, ranked in ascending order.
10. All Nippon Airways
The Japanese airline is a new entry in the top 10.
ANA was rated highly for its customer service.
“Very good customer service,” a flyer recently wrote in a TripAdvisor review. “Flight attendants very nice; food are good. We are very satisfied with ANA airline.”
The British budget airline dropped two places in the ranking this year.
Jet2.com was the best airline not just in the UK, but in Europe.
Jet2.com prides itself on being family-friendly and affordable, and having a 22-kilogram (48-pound) baggage allowance.
8. Air New Zealand
The airline dropped six places from 2018.
Air New Zealand was also named the airline with the best premium-economy cabin.
“Was very impressed with the service and flight in general,” one recent review says. “There was a great selection of movies and shows to watch. The food was good and the space was great.”
The Brazilian airline climbed two places this year.
Azul’s long-haul aircraft feature “Skysofas,” groups of four seats in economy class that the airline says can be turned into “a spacious couch for families, couples and friends to travel together.”
“Seats were comfy, and ample space not like other airlines that cram in an extra row,” one recent flyer wrote. “It felt spacious, welcoming and just a good flight.”
6. Southwest Airlines
The Dallas-based airline held on to its position as the sixth-best in the world.
Southwest also the world’s largest low-cost carrier.
Southwest provides free nonalcoholic drinks and snacks on board and doesn’t charge a fee for up to two checked bags either.
5. Japan Airlines
The carrier dropped one place in the ranking.
Japan Airlines is Japan’s largest airline.
A recent flyer described the carrier as “second to none when it comes to customer oriented service.”
“They make it priority to make sure customers are comfortable and have a good flight experience,” the review said. “The planes are well kept, clean and the attendants do their best to keep it that way throughout the flight.
“One of the top airlines available and still doing their best to make it better.”
The airline, based in the United Arab Emirates, dropped one place this year.
As the largest airline in the Middle East, Emirates is one of a few airlines that flies to six continents.
It also won best first class in the TripAdvisor awards.
“I have silver and gold cards with two other airlines but the attention to detail Emirates applies to all its dealings is simply a class apart,” one recent flyer wrote in a review. “A complimentary upgrade due to the flight schedule was very welcome. The service and food on-board first class in business. Emirates just do this end of flying better!”
3. Eva Air
Based in Taiwan, Eva Air climbed two places from 2018.
Travellers rated Eva Air’s spacious economy seats and food highly.
“The seats are roomy, and are the most comfortable I have encountered outside of business class,” one recent traveller wrote. “The food also exceeded our expectations for airline fare. I really appreciated being able to cross 12 time zones without feeling knackered at our destination.”
2. Qatar Airways
Qatar Airways made a sizable jump from eighth place in last year’s ranking.
Qatar Airways also won best business class.
Both business-class and first-class seats can be converted into beds on board.
1. Singapore Airlines
Singapore Airlines took the top spot in the ranking for the second year running.
It was also recognised as having the best economy class.
“Singapore Airlines did not disappoint,” a recent flyer wrote. “With a great reputation it sometimes can be a let down when you finally get to fly with them BUT NOT THE CASE. Excellent service and care. Great entertainment selection. Smooth travels.”
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