No one else in the financial media seems to be mentioning this. They’ve moved on to the next story, figuring the $5 monthly debit card fee news story has been exhausted and thoroughly exploited by now.
BUT THE REAL STORY IS THAT BANK OF AMERICA’S SITE IS GOING INTO A SECOND DAY OF NON-FUNCTIONALITY, AND MILLIONS OF CUSTOMERS (INCLUDING MYSELF) CANNOT PAY THEIR BILLS, TRANSFER FUNDS, OR MEET PAYMENT DEADLINES.
Bank of America is not acknowledging this on their Twitter feed, nor on their homepage, which is still showing an awkward “Home Page Temporarily Unavailable” message as of Saturday, October 1, 12:31 p.m. ET. Keep in mind, the outage began around 10 a.m. yesterday.
This is absolutely unacceptable for the nation’s largest bank by deposits — heck, it’s even called the Bank of America, not the Bank of Wichita. Vast numbers of military and governmental payrolls flow through Bank of America’s systems.
The bank’s total silence and LACK OF LEADERSHIP on this major site outage has me concerned. I’ve already pledged to close out my checking account there, and my two credit card accounts, if I could do so.
I can barely log in. I’m greeted with an awkward, typo-ridden warning page that I may experience some delays while accessing online banking. Then, the account overview page loads, but performing any kind of action is excruciatingly slow and results in a timeout about 50% of the time.
As a result of this, one of my credit cards there is now OVER THE CREDIT LINE (meaning I’ll face additional fees) because I had no way of viewing my real-time balances yesterday.
Also, Twitter is red hot with updates this Saturday afternoon — I’m far from the only one who cannot access the bank’s online services. A user, markbyrn, tweeted minutes ago: “The Bank of America website is a lagging mess and still unable to process logins.”
This appears to be the case for many on Twitter.
If you’re fed up, as I am, do two things: 1. Get a new credit card from a different bank (my company’s credit card deals comparison tool is a great place to start) and 2. On Monday morning, call Bank of America support and DEMAND that they reverse any fees, late charges or penalties you’ve incurred as a result of not being able to access your account balance, or pay your bills via their e-bills service.
No one is perfect, and all banks occasionally face tech-related service outages, but 2 days of downtime is utterly unacceptable, and their lack of leadership on this is appalling.