Australia Post is partnering with the CSIRO’s data innovation group Data61 to help combat the continued decline of traditional snail mail.
As a result, the organisation is saying that the new partnership is the next step in helping its transformation to an ecommerce and eGovernment services company.
Australia Post and Data61 will be working to make together in three areas:
Making it easier and safer for customers to use services online and in-store by building easy to use services backed by advanced cyber capabilities.
Digital government services
Improving how Australian citizens can access and utilise government services when and where they need, with in market trials of new technology that transforms how citizens can access government services in regional, remote and metropolitan areas.
The future of logistics
Applying expertise and insight to the data from our trucks and parcel deliveries, to drive advances in supply chain management and methods of delivery.
When announcing the partnership, Australia Post CEO Ahmed Fahour said that innovation is the most important thing for the business, noting that the company’s future relies on being able to respond quickly to consumer behaviour towards digital.
“This business-driven approach will bring short-term teams together to understand what does and doesn’t work for our customers. Our first trial will allow us to deliver a range of eGovernment services to customers in up to 20 areas of isolation or social disadvantage, resulting in improved convenience without having to travel to other service centres,” he said.
The move itself is big for Australia Post, showing it actually has a plan to stay relevant. The new direction for the government organisation comes after it slashed nearly 2000 jobs last year after posting a loss of around $500 million.