Australia Post is ending its free file storage service and has warned customers to move their data off it if they don’t want to lose it forever.
The MyPost digital mailbox service is undergoing significant changes in September, with a deadline of September 29 set for users to save all their files elsewhere.
Australia Post is also ending its facility that allows customers to receive and pay for their bills through the MyPost platform. This means that anyone with recurring payments set within MyPost will have to make alternative arrangements or they’ll find their bills won’t be paid next period.
Standard customers were each provided 1GB of free cloud storage as a secure vault to store any type of computer file, which Australia Post would have paid for regardless of how much of that space was used. The new system will only allow storage of designated “important” documents purchased through Australia Post, like police checks and receipts of purchases made at the post office.
An Australia Post spokesperson told Business Insider that the changes came as a result of customer feedback.
“With the wide range of free storage options now available to consumers, less than 2% of digital mailbox customers have used it for personal storage,” the spokesperson said.
“The new portal allows customers to continue to securely receive and store important documents – like bills, receipts and police checks – and make payments.”
In lieu of the online bill delivery facility, Australia Post is currently trialling a new technology called Bill Scanner, which automatically scans through a user’s email inbox to pick out and manage utility bills. The organisation did not disclose when that capability would be rolled out generally.