- Applebee’s struggles to win over millennials have been well-documented, with the chain closing 99 locations in 2017.
- Now, the chain has managed a turnaround by not trying to be “trendy,” but instead giving millennials – and other customers – what they want: a pretty good meal at a pretty good price, with some very cheap drinks.
- “If you can’t pronounce a menu item, it’s not making its way to Applebee’s menu,” Applebee’s president John Cywinski told Business Insider. “Our guests love bacon and cheese.”
Now, according to the chain’s president, the chain is turning around business by treating younger customers like any other Americans – not quinoa-obsessed, trendy caricatures.
On Wednesday, Applebee’s reported comparable sales increased 5.7% in the most recent quarter, marking the third quarter of growth for the chain.
“We have mojo,” John Cywinski, Applebee’s brand president, told Business Insider. “Feels good to be winning again.”
“Slowly but surely, America is rediscovering its love for Applebee’s,” Cywinski added.
Applebee’s has struggled to grow sales in recent years. The chain attempted to reverse the slump by making changes such as installing wood-fire grills in all 2,000-plus locations in 2016, intended to attracted higher-income and millennial customers.
The strategy failed, with Applebee’s closing 99 locations in 2017. Now, the chain is trying a new tact with $US1 drinks and a renewed emphasis on value.
“We’re not a hip and trendy brand,” Cywinski said. “We’re not pretentious, we’re all-American in every respect.”
Winning millennials with Dollaritas instead of quinoa
Cywinski was appointed Applebee’s president in March 2017 and tasked with turning the chain around. Having previously served as Applebee’s chief marketing officer from 2001 to 2006, he rejoined the company with the goal of taking Applebee’s back to its roots.
“If you can’t pronounce a menu item, it’s not making its way to Applebee’s menu,” Cywkinsi said, pointing to foods like quinoa and pomegranate that wouldn’t make the cut. “Our guests love bacon and cheese.”
While Cywinski said in an earnings call last year that Applebee’s focused too much on winning over a younger crowd, he is also quick to note that the chain’s customers are pretty evenly split between Baby Boomers, Gen X-ers, and millennials. Applebee’s customers are seeking affordable and approachable food, “a pretty good meal at a pretty good price,” Cywinski says. And, these customers include millennials.
“They want the same things that our average guest would want,” Cywinski said. “Value is very important to the millennial crowd, alcohol is very important to the millennial crowd. Innovation is also important.”
Applebee’s has driven traffic with deals like all-you-can-eat riblets. The Dollarita and other $US1 to $US3 cocktails have proved to be a hit, with the chain debuting a new drinks deal every month. On Wednesday, Applebee’s announced it would be serving Strawberry Dollaritas for $US1 throughout the month of August.
“The millennial audience is not necessarily that young, in-college crowd,” Cywinski said. “They are now getting married, they are now having children, they are now earning income. But, they don’t necessarily have a lot of income.”
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