- There were some issues at Apple stores on the first day the iPhone XS and iPhone XS Max were available.
- Employees told customers that there were nationwide issues with the reservation system that people used to book a time to buy the latest iPhone.
- However, Apple stores were taking additional customers at 5:23p.m. Eastern time on Friday, suggesting the system had been fixed.
Apple’s newest phones, the iPhone XS and iPhone XS Max, went on sale on Friday.
One way to make sure you get the latest iPhone or Apple Watch on launch day is to reserve the new phone through the Apple Store app, and then head to a physical Apple store to pick it up. Apple’s improved reservation system is one reason why Apple’s famous launch lines seemed to be shorter this year than in previous years.
One problem, though – Apple’s reservation system went down for about an hour in at least some of its retail store locations in the US.
One reader told Business Insider that he stood in line at a location in a New Jersey mall for an hour, and an Apple employee told him that the system was down nationwide and he would have to go back on Monday.
In San Francisco, at Apple’s flagship store, by 2:18 p.m. local time, the line was moving again and employees were calling out reservation times. One employee said that the store was not planning to take any more walk-ins for the rest of the day.
Even some people who prepaid for their phones in the app said they have been unable to get their hands on it, according to a slew of reports on social media.
Epic fail! Computers are down at Apple Store in Victoria’s gardens. No one can pick up their orders. Well over an hour behind for my pickup. Crowds are not happy. @AppleNews @AppleSupport #iPhoneXS @victoria pic.twitter.com/VF8ND7bCtf
— Karen Coyne (@kdcoyne) September 21, 2018
@Apple ‘s web processing is down, so we are all twiddling our thumbs in the store. no organization. great job guys ????
— John Boiiiiiiiiega (@abrorisade) September 21, 2018
@Apple how’s your in store system down …supposedly
— Ms Hendrix (@Nita_AtL) September 21, 2018
We’ve reached out to Apple for more information and will update this post when it becomes available.
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