APPLE: Relax, iMessage Works Just Fine

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Photo: tropical.pete via Flickr

Gizmodo posted a story yesterday about an iPhone customer who received iMessages intended for an Apple employee. (This happened after the customer took the iPhone in to get fixed.)Apple responded by saying the case isn’t a bug with iMessage, but a mistake made by the Apple employee when he fixed the iPhone. The employee inserted his personal SIM card into the customer’s iPhone, which tied his account to it.

That means the customer started receiving the Apple employee’s iMessages.

In response to the story, Apple issued this statement to The Loop’s Jim Dalrymple. (Apple doesn’t like talking to Gizmodo. Guess why.)

This was an extremely rare situation that occurred when a retail employee did not follow the correct service procedure and used their personal SIM to help a customer who did not have a working SIM…This resulted in a temporary situation that has since been resolved by the employee.

So there you have it.

However, this does shed light on a bigger problem with iMessage that we’ve experienced ourselves: If you ever want to switch phones by swapping SIM cards, your iMessages can get lost. Calling it a “bug” probably isn’t fair, but it is something that should be fixed.

Hopefully Apple comes up with an easy solution to unpair iMessage from your iPhone just in case.

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