Photo: AP, Verge Images, Photoshop by Jay Yarow
Apple’s stock is down 25% from its peak.
Many factors have contributed to that drop. But none is more important than this:
Apple has lost its edge.
What does that mean?
It means that Apple is no longer the clear product leader in several categories in which it has dominated the world in the past five years.
Now, of course, Apple is still the most valuable and profitable company in the world. And its product design, manufacturing, and distribution are still remarkable. And it’s still a great company that makes great products (I, for one, am a very happy Apple customer*). So, let’s be specific.
For most of the past five years, Apple has led the world in the following key areas. In the past couple of years, however, Apple has lost its lead. And in some areas, it has actually fallen behind:
- Smartphones. Apple reinvented the smartphone category with the launch of the iPhone in 2007. For the first five years of its existence, the iPhone was unequivocally the best smartphone on the market. Now, many people consider other new smartphones to be better than the iPhone 5, including Google’s new Nexus phone and Samsung’s Galaxy S3. And with Samsung set to release the Galaxy S4 soon, many fear that Apple will fall even farther behind.
- Consumer ReportsTablets. Apple straight-up invented the tablet category. The iPad had the market to itself for the first couple of years. The iPad is still by far the industry leader in big tablets, but Apple was late to the market for smaller tablets. As a result, the company lost valuable time and market share in that category. And, in an attempt to preserve its profit margin, Apple made some compromises on the Mini (namely, the lower-resolution screen) that left many Apple fans disappointed.
- Pricing. When the iPhone and iPads came out, Apple led the world in both features AND price. This was remarkable: Apple had the best product AND the best price. The iPhone is still priced at parity with the other top smartphones, but Apple has surrendered the mass smartphone market in emerging markets (where the big growth is) to companies like Samsung. Also, Apple’s new tablet, the iPad Mini, is now considerably more expensive than many other tablets in its category. So Apple is no longer the feature and price leader in this market.(Several reports suggest that Apple will launch a cheap iPhone this year, which is a smart move.)
- Gadget market share. If one credits Apple with defining a whole new category of smartphone with the iPhone, Apple had dominant share of the category for a couple of years. Same with tablets. In the last two years, however, in part because of Apple’s decision to focus only on the “premium” segment of the market, Apple’s global market share in both categories has dropped precipitously. If this were merely a “gadget” market, this wouldn’t matter. Apple has enough scale that additional market share would not make a huge difference in economies of scale. But the gadget market is now also a platform market (other companies build products and services on top of gadgets). And in platform markets, market share matters a lot.
- Cloud-based services and apps. By owning the App Store and the most commonly used apps on smartphones and tablets–cloud-based storage, email, telephone, voicemail, clocks, calendars, etc.–Apple once basically had end to end control over the cloud software and services ecosystem. With the “Maps” screwup last summer, along with a slow pace of innovation in its own “anchor apps” and cloud-based services, Apple has given up ground to Google, Dropbox, Evernote, and many other aggressive, focused companies that have produced apps and services that are better than Apple’s native apps and services. The more people use non-Apple apps and services, the less important Apple’s gadgets become as a platform (if you can easily migrate all your apps and services and content to another platform, there’s less reason to stick with Apple.)
In all of these areas, Apple has lost a once-dominant edge.
In the last year, we have also seen Apple stumble with respect to a widely expected new product–a new Apple TV. This product was initially expected to be announced last fall, and some of the excitement that drove Apple to $700 a share was anticipation about this release (most of it was anticipation about the iPhone 5).
But now, analysts don’t expect to see an Apple TV until the fall of 2013. And in the meantime, every other electronics company on earth is trying to frontrun Apple’s TV effort, including Samsung. These efforts will make it harder for Apple to leapfrog existing TVs–and charge a premium price–when Apple’s own TV finally comes out.(Apple fans will protest that Apple never announced a release date for the TV product, or even announced what it will be. That’s certainly fair. But time does matter. Competitors aren’t standing still. What would have been a startlingly cool TV last fall–“a sheet of glass floating in mid-air” and “a voice-operated show selector”–has now been debuted by Samsung. So the bar for Apple to establish a true edge in this market keeps going up.)
It is hard for even the best companies to maintain an edge, especially in markets that move as fast as technology. And Apple rode its edge to amazing heights: The iPhone is still the biggest and most profitable single product in the world.
But Apple has now lost much of its edge. So the next few years will be interesting. Especially as Apple truly moves into the “post-Steve Jobs era,” which it is finally doing this year.
*NOTE: Some readers have emailed me to ask whether I wrote this article because I am a Samsung-Android fan. I like the Samsung Galaxy S3 and I own two Samsung TVs (and love them). But my phone is an Apple iPhone 5, my laptop is an Apple Air, and we have an Apple iPad at home. I love these products. I also love Apple’s customer service. As I said above, I am a very happy Apple customer, and I think Apple is a great company. But I still think the company has lost its edge.
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