The Apple Genius Training Manual Includes A Basic Guide To Empathy

Not only do Apple Geniuses look at your body language, they do their best to empathise at the Genius Bar. Here’s how Apple instructs its Geniuses to demonstrate empathy, from the Genius training manual uncovered by Gizmodo.

The method? emphasising right away that they understand how you feel.

apple genius manual

Photo: Gizmodo

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