Consumer protection organisation NSW Fair Trading publishes a list of most complained-about companies each month. The top ten usually includes big names like Harvey Norman and Apple that garner lots of complaints due to the sheer volume of sales, but the May “honour” roll saw a topical newcomer: Fidget Australia.
The online retailer, which came in at 6th in the league table (see below) for most number of complaints registered with Fair Trading, sells fidget spinners and cubes and has a one out of five star rating at productreview.com.au.
Fair Trading said the complaints were mainly about “non-supply of ordered items”, with many comments on productreview.com.au labelling the business “a scam”, by taking payments and not delivering the toys.
“Purchased 2 spinners on 10th May. It is now 28th June. Received the same reply as everyone else. Supposedly it will be shipped in 5 business days pfffffttt. Got scammed,” said one customer.
Business Insider has contacted Fidget Australia for comment.
The company states on its website that it has fulfilment centres in Melbourne and Brisbane, while its contact page has a pre-emptive apology saying: “Our team is busy cranking out orders – if yours has managed to slip through the cracks – we sincerely apologise”.
NSW Fair Trading commissioner Rod Stowe said the complaints register league table helps consumers choose which brands to shop with to avoid trouble later down the track, and incentivises companies to avoid making the list.
“The complaints register is also part of the NSW Government’s commitment to open data, which recognises that information is crucial for the economy and community to function efficiently,” he said.
Second-hand ticket marketplace Viagogo and department store Harvey Norman topped the May league table. Here is the full list (emphasis is ours):