- Flyers across the US were reporting issues with American Airlines and JetBlue flights on Tuesday.
- American Airlines said a computer vendor company called Sabre was responsible for the issues.
- The outage affected Boston, Las Vegas, New York, Charlotte, and more.
Software issues were wreaking havoc across the United States on Tuesday due to a computer issue with a major airline reservation system vendor, Sabre.
Flyers on American Airlines and JetBlue reported long lines and confusion at airports ranging from Las Vegas to New York, Boston to Atlanta, and others.
An American Airlines spokesperson said the issue was quickly resolved.
“Earlier today, Sabre had a brief technical issue that impacted multiple carriers, including American Airlines,” the company said. “This technical issue has been resolved. We apologise to our customers for the inconvenience.”
A JetBlue spokesperson said its systems were being restored following a temporary outage of Sabre’s systems that impacted multiple airlines. “We apologise to our customers for the inconvenience,” the representative added.
Sabre said that the system issue had been fixed by 1 pm Eastern Time.
“Earlier today Sabre experienced a system issue that impacted some customers,” a spokesperson said. “Technical teams were immediately engaged. Customers are reporting normal operations. We apologise for this inconvenience to those affected.”
— Gunnar Rawlings (@G_Rawlings) March 26, 2019
Turns out there is a system-wide computer outage at Charlotte International Airport preventing any flights from leaving. So this is fun.
— Caroline Ballard (@cballardnews) March 26, 2019
— NurseNoodles (@NurseNoodles1) March 26, 2019
Checking in at PSP, @AmericanAir computer system crashes…might be that type of day…
— Dan H (@LarryBird33) March 26, 2019
— Ryan Cahill (@ryan_cahill1) March 26, 2019
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