- A Reddit user says an Amazon seller asked her to take down her negative review of one of their nail dip powders.
- She received the item for free in exchange for a review.
- She says the seller first asked her to change her one-star rating to a four or five-star rating, then asked her to delete it altogether.
- Amazon told INSIDER that asking for positive reviews is against its policy.
- Visit INSIDER’s homepage for more stories.
Many people turn to Amazon for honest customer reviews, and it looks like some Amazon sellers are starting to find ways to potentially misuse the system.
Amazon customer and Reddit user Sweet_Tangerine50 claims that an Amazon seller asked her to remove a negative review, and her post is currently going viral on Reddit. In the post, the customer shows a screenshot of a review she left for a nail dip powder by a brand based in China that was sent to her for free in exchange for a review. She said she received and reviewed another product from the brand as well, but the company had already deleted the product page from Amazon.
She says she was unimpressed with the dip powder that was still available to buy, so she left a one-star review saying that the product “destroyed” her nails.
After posting the review, she says the brand (which INSIDER was unable to identify after unsuccessfully reaching out to the Reddit user) emailed her with the following request: “Sorry, our request is four or five stars. Can you modify your comment?”
When she told the seller she would not “falsify” a review, she claims the seller had a heated response.
“You should communicate with us in advance if you have any questions,” she says the seller wrote. “But you are sorry, we will not cooperate with you anymore.”
The requests didn’t end there, as she claims to have received another message asking her to delete the review after she edited it to include the fact that they asked her to alter it.
“Sorry to bother you, can you help delete your two comments for our products?” the seller wrote. “I apologise to you if I have offended you before.”
Though this particular example is getting a lot of attention, this doesn’t appear to be an isolated incident. Other Reddit users chimed in with similar instances of Amazon sellers asking for positive reviews, which a representative for Amazon told INSIDER is “definitely against our policies.”
While the act of simply asking a customer for a review of a purchased product is allowed, the act of specifically asking for a positive review is prohibited, nor is asking a customer to alter an already posted review. Offering free products in exchange for reviews is also prohibited.
“You cannot offer compensation for a review, and you cannot review your own products or your competitors’ products,” the policy reads. “You can ask buyers to write a review, but you cannot ask for positive reviews or ask a reviewer to change or remove their review.”
Amazon seems to be having problems with fake reviews lately and previously told Business Insider in April 2018 that it was taking action “against bad actors and those who have violated our community rules.” A report from consumer group Which? released in April found that many items across the site had 5-star reviews from unverified customers, revealing that the problem may still be ongoing.
The company asks that its customers report these instances to Amazon as part of its efforts to filter out negative reviews.
“If you receive an offer for compensation of any kind (including free or discounted products, refunds, or reimbursements) in exchange for creating, modifying, or posting content in violation of these Guidelines, forward the offer, including contact information and Amazon listing, to [email protected],” the company writes in a portion of its guidelines a spokesperson pointed out in an email to INSIDER.
Reddit user Sweet_Tangerine50 did not immediately respond to INSIDER’s request for comment.
Business Insider Emails & Alerts
Site highlights each day to your inbox.