- Amazon‘s website crashed at the start of Prime Day in the United States on Monday.
- Prime Day is one of Amazon’s most important shopping holidays of the year.
- Some customers have threatened to cancel their Prime membership, which costs $US119 annually.
Furious Amazon customers are threatening to cancel their Prime membership after the retailer’s heavily hyped shopping holiday, Prime Day, got off to a rocky start.
Amazon’s website crashed for about an hour at the start of the holiday, which began at 3 p.m. ET on Monday. Some customers got an error message on the site, while others were directed to an endless loop of pages that advertised promotions without allowing shoppers to add anything to their shopping carts.
“Happy Amazon crash day…. if i can’t shop on prime day, guess it’s time to cancel that membership,” Nick Naugle wrote on Twitter. A Prime membership costs $US119 annually.
Another customer wrote: “No one even bother with attempting to do shopping right now on @amazon for prime day. The site is has been loading for 20mins #DoBetter.”
Here’s a roundup of what people are saying on social media:
@amazon Amazon Prime Day "Shop All Deals" loop has been a complete Prime disaster. Are you planning on rescheduling or should I just cancel my Prime membership now?
— COMPUTRONIC (@TheCOMPUTRONIC) July 16, 2018
@amazon you guys didn't let me add anything into the cart for 30mn, then raised the price by more than twice, then responded to me in a rude manner on chat. so disappointed. I will cancel my prime membership.
— MikeyM (@MikeyMinh) July 16, 2018
@amazon This crap makes me want to end my Prime membership.
— Steve O Matic (@PinocchiosQuest) July 16, 2018
Happy Amazon crash day…. if i can't shop on prime day, guess it's time to cancel that membership #AmazonPrimeDay
— Nick Naugle (@nawgoo) July 16, 2018
@AmazonHelp Did your website crash? I can't get your website to say anything except "Shop All Deals" or "Shop by Interest"? When I click on anything, it takes me back to the same 1 or 2 screens and I can't get any deals or anything to come up? #AmazonPrimeDay
— Mike R Tomasello (@howtolandanyjob) July 16, 2018
Really nice of @amazon to have another Prime Day only to habe their website crash again. Worthless!
— BurieLuver (@tp_coleman) July 16, 2018
— Mike Gunshow (@MikeGunshow79) July 16, 2018
Ya think you could’ve used your own Cloud computing service bc it just errors out. Can’t handle the traffic! I went through every adorable puppy 10 times no matter how cute he is doesn’t alleviate my concern. Ugh! pic.twitter.com/O9FNiRnEk6
— TesstheFirst (@tessthefirst) July 16, 2018
Click "shop all deals"…that takes you to click "shop all deals" which takes you to click "shop all deals"
— Seminolewind (@workandachieve1) July 16, 2018
— Iris Lee (@Iris__Lee) July 16, 2018
— satish (@a2serendipity) July 16, 2018
I expect a full refund of my @amazon prime membership. The pain and suffering I have endured from refreshing the page so many times just so I can partake in this lovely event has left me emotionally distraught. Thank you.
— Ashley A. (@zashe26) July 16, 2018
Check out all our Amazon Prime Day coverage:
- Amazon Prime Day, a made-up holiday that’s become bigger than Black Friday, is here. This is why it’s such a big deal.
- Everything you need to know and what to expect on July 16
- Amazon is giving Prime members up to $US30 in free cash for shopping at Whole Foods
- Amazon is pulling out all the stops to make sure as many people as possible shop on Prime Day
- Amazon Prime Day is killing Black Friday
- 5 overlooked deals you really don’t want to miss out on during Prime Day – but probably have in previous years
- Amazon’s made-up holiday is forcing other retailers to offer crazy sales
- 9 money-saving tips and hacks for shopping on Amazon Prime Day
- Prime Day has become such a big shopping event that even retailers that never run deals are jumping on the opportunity
Business Insider Emails & Alerts
Site highlights each day to your inbox.