Photos show what a nightmare it already is to get around Long Island City, Amazon's new HQ2 headquarters

  • Amazon is building a new headquarters in Long Island City, Queens, with plans to add up to 40,000 workers to the neighbourhood.
  • While not Manhattan, Queens is crowded and transit-starved. Amazon could make that worse.
  • We ventured to the very edge of the borough’s main arterial subway line – the 7 train – to see what a usual commute was like.

Amazon is coming to New York City’s second most populated borough.

And while it’s not quite as dense as Manhattan’s famous grid, Queens has come a long way from its farming roots (it was the last of the five boroughs to consolidate and join New York City,) and it’s one of the fastest-growing areas of the City.

But trains here are already packed to the brim with commuters, who are increasingly moving farther out east as rent skyrockets.

I took a ride on the borough’s main artery – the 7 train – to see just how crowded things already are, and how Amazon’s infusion of at least 25,000 (and up to 40,000) workers might affect transit around its new neighbourhood.

Before we hop on the 7 train , it’s important to understand its history. The IRT Flushing Line — its official name — opened in 1915, when most of the area was still farm land.

NYC Department of Records

It was the first service into Long Island from Grand Central Terminal, which had been completed about 50 years earlier, and rebuilt just two years before the 7 train was open for service.

Hal Morey/Getty ImagesBeams of sunlight streaming through the windows at Grand Central Station, New York City, circa 1930. ()

At this point, the line was known as the Queensboro Line, after both its destination and the Queensboro Plaza station just on the other side of the river, which happens to be very near Amazon’s chosen location.

It’s also home to one of the most famous photograph spots for the subway and NYC skyline together.

But this journey isn’t starting in Manhattan. I’m going to take the 7 train from its far terminus, in Flushing, Queens, to see how crowded the line already is — before Amazon comes to town.

Wikimedia Commons

Flushing began as a Dutch colonial town in the 1600’s. By the 19th century, it had New York’s first public high school, and eventually joined the amalgamated borough of Queens in 1898, despite its original reticence to the idea. While much of Queens remained verdant farmland after the city’s incorporation, Flushing was already densely populated.

Unfortunately, for my research, I don’t live in Queens. Instead, I’m starting my morning with an early Lyft ride from Brooklyn.

Graham Rapier

Traffic wasn’t terrible, and I beat Google’s estimate by about 5 minutes thanks to some nifty driving.

Flushing is densely populated — and full of delicious food. These streets were laid out more than a century ago, so its easy to see why it’s even more crowded today.

Wikimedia Commons

You can see the tracks I’m about to ride on this map from 1891.

As much as I’d love to hang out and show you all of the culinary options, my only focus at 8 a.m. is to get on this train and head into work.

From standing on the street corner, it’d be hard to tell you’re more than 8 miles from Times Square. Most of my trip will be above ground, but we’re starting underground.

Graham Rapier

It’s right in the middle of rush hour and both sets of turnstiles are crowded. Please excuse my blurry photo — I didn’t want to get in the way of rushed commuters.

Graham Rapier

There’s a train already on the platform when I make it down the stairs, but zero chance that I can fit on.

Graham Rapier

There’s both local and express service on this line. My trip on an express train — which only run in the peak direction during rush hours — will be only 12 stops, compared to the usual 22.

Graham Rapier

As our train pulls in, it’s already a crunch to get close to the doors for boarding.

Graham Rapier

All aboard! The platform fills up quick after each train leaves. A few seconds after the doors opened, this train was full and ready to depart — right on schedule.

Graham Rapier

From here we’ll head due west to Manhattan. Here’s our route:

Google Maps; Samantha Lee/Business Insider

The commute should take just under an hour, according to City Mapper. There’s good service on the line, at least according to the official MTA site, which is known to be pretty unreliable.

Graham Rapier/Seth Archer

Usually, my trips on the 7 train are to Citi Field to watch the New York Mets. We pass the stadium right after leaving Flushing, but it’s empty today.

Bruce Bennett/Getty Images

I caught a brief glimpse as we passed — but it was already getting too crowded to take truly excellent photos. (I’m also starting to get weird looks at this point…)

Graham Rapier

Mets-Willets Point is stop number two, and already more people are piling in. Here’s a look at how crowded the car is now (and I’m in the very first car!)

Graham Rapier

By stop number 3 — still a world away from busy 42nd street — our train is already too full for more passengers.

Graham Rapier

Not everyone made it on the train. Theoretically, there is another train 2-5 minutes behind this one, according to the published schedules, but any regular subway commuter can tell you it’s a crap shoot.

Graham Rapier

Rush hour platforms are not much fun. By Junction Boulevard, there’s not even room to walk — and once the doors open, things can get dicey as people shuffle to make it on the train

There’s not much to see once I’m squished into the mob of straphangers. I did manage to finagle a spot near the window at least, so here’s a blurry shot out the front.

Graham Rapier

Finally, we arrived at Court Square, a major transfer point in Long Island City and one of the closer stops to Amazon’s new headquarters. I hopped off the train to check out the crowds here.

Graham Rapier

Traffic was flowing smoothly this morning, but with just one escalator in either direction, things could quickly get dicey, especially if one of the three lines that connect here has an issue.

Graham Rapier

Here’s an overview of transit in the area. Amazon specifically mentioned transit in its pitch to cities, and Long Island City has four subway lines, a commuter rail, a ferry dock, and plenty of buses and roads.

Google Maps/Graham Rapier

Of course, it remains unclear if Jeff Bezos himself will be taking the 7 train. Amazon’s deal with New York City also includes provisions to build a heliport near its new headquarters.

Getty Images

Back on the 7 train platform at Court Square, things have cleared out a bit (a train just left, and this stop is served by both local and express service.) Still, every train that pulls in is packed to the gills.

Graham Rapier

Finally, we arrive at Grand Central, the largest train station in North America and an architectural icon that serves 750,000 people every day… but the subway station underneath is less than stellar.

Dave Mosher

I’ve got to fight through these crowds to get up two sets of escalators from the 7 train platform in order to transfer to another line and go downtown to Business Insider’s headquarters. My route, down Lexington and Park Avenues on the 5 train, happens to be the busiest transit line in all of North America.

Graham Rapier

And once on the platform, things don’t seem to be any less crowded.

Graham Rapier

So will Amazon’s new headquarters make things worse? It definitely won’t help. Subway ridership has exploded in New York City over the past few decades, leading to an in-kind uptick in delays.

BI Graphics/Andy Kiersz

On a per cent change basis since 1975, Queens has seen ridership grow 88% versus the City’s overall 82% increase.

BI Graphics / Andy Kiersz

But things are starting to change — slowly. Since Governor Andrew Cuomo declared the system in a state of emergency and hired Andy Byford as new head of New York City Transit, things are slowly turning around. The amount of 7 train trips that were completed on time rose very slightly in the past year.


Why is it so hard to improve service? The subway is old. Really, really, old. And most of the signals, switches, and more haven’t been upgraded from the original century-old technology.

Dave Mosher

The equipment isn’t even supported by the rest of the railroad industry, the MTA Switches must be physically moved via a handle by a subway employee in a control room, like this one.

Even schedules and train statistics are tracked by hand.

MTA/YouTubeAn MTA employee tracks trains by hand

Sometimes, faulty wiring, water, rats or anything else can trip a green signal and make it turn red without a train actually passing. This slows down traffic on the entire line, because a train can not go through a red signal — if it does, its emergency brakes will activate and make the situation even worse.


This diagram shows how the “fixed-block” signalling works, once a train passes, two blocks remain red and prevent collisions. It may be old technology, but it’s a fail-safe. That’s why it’s been able to stay in service for so long.

Luckily, change is coming. The 7 train will be the next to get communications-based train control, or CBTC, which is already in place on the Canarsie Line (L train).

The system allows more trains to run per hour by letting controllers see the actual location of trains, and allowing individual trains to adjust their speeds based on the trains in front of it. Here’s a comparison:

It’s made possible with transponders on the bottom of each train.

But in order to install those — the trains have to come out of service.

Getty Images

But it’s been years in the works, and construction has caused massive headaches for regular commuters — especially on weekends and overnight, when big chunks of the line are shut down entirely for installation. It was supposed to be completed in 2016.

MTA via YouTube

Once finished, the MTA says it will be able to add five round-trip trains during morning rush hour, and nine additional during the evening rush hour. Not only is that not enough to handle the Amazon influx, but there’s another imminent problem…

MTA via YouTube

The 7 train will be truly put to the test when the only other line with CBTC, the L train, shuts down between Manhattan and Brooklyn for 15 months starting in April. All of those riders — the 400,000 that depend on it daily — will be forced to find other ways into the city, and the 7 is primed to be one of their top choices.

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Like the 7 train, the L is packed – and many of these people will be headed north to the 7.

The shutdown is necessary to fix damage from Hurricane Sandy, which in 2012 devastated the Canarsie tubes with millions of gallons of saltwater.

MTA via YouTube

The flooding effectively ruined miles of electronic signalling equipment, all of which had to be rebuilt. The closure is allowing those repairs to be made permanent.

MTA via YouTube

So until the L train shutdown is complete, and CBTC is fully up and running on the 7 train — Amazon employees will have to deal with more of these crowds.

Dave Mosher

And probably let a few trains go by before they make it onto one.

Dave Mosher

Welcome to New York, Amazon.

Cadie Thompson/Business Insider

Read more about Amazon’s HQ2:

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