- Amazon recently issued a software update to fix an issue that caused the Echo Buds to overheat, the company said in an email to customers spotted by Android Central.
- Amazon’s Echo Buds update automatically, but you can also push them to update by connecting them to your phone via Bluetooth while in their case.
- The headphones and the case must have at least a 30% charge in order to update.
- Visit Business Insider’s homepage for more stories.
Amazon is warning owners of its Echo Buds that the wireless headphones could be at risk of overheating, the company said in an email to customers spotted by Android Central. The company has already addressed the issue with a software update, which should roll out to the Echo Buds automatically.
“The safety of our customers is top priority,” reads the email, which Android Central managing editor Daniel Bader shared on Twitter. “We recently determined that in very rare cases it is possible for Echo Buds to overheat while in the charging case.”
Amazon declined to comment on the cause of the overheating issue.
Amazon is sending emails to Echo Buds owners warning of a fire risk due to overheating and advising everyone to update the firmware pic.twitter.com/zjwOj91TNW
— Daniel Bader (@journeydan) July 15, 2020
Amazon’s Echo Buds update automatically over Bluetooth when the Echo Buds are being charged in their case. To make sure your Echo Buds are running on the latest software, complete the following steps:
- Open the Echo Buds case with both earbuds inside.
- Open the Alexa app.
- Tap the “Devices” option.
- Choose “Echo & Alexa.”
- Tap “Echo Buds.”
- Scroll to the “About” section.
If your Echo Buds are running on the software version 318119151 and higher, that means the update with the fix for the overheating issue has been installed.
Should your Echo Buds’ software be out of date, perform the following steps:
- Leave the earbuds in their case and make sure they’re connected to your phone via Bluetooth in the Alexa app.
- Charge the Echo Buds and their case to at least 30 per cent.
- Leave the Echo Buds inside their case with the lid closed within range of your phone.
Amazon’s Echo Buds, which the online retail giant released last fall, are the company’s first wireless earbuds. They come with built-in Alexa functionality and use Bose technology to reduce noise in your surroundings. For Amazon, the Echo Buds signalled Alexa’s first major leap outside the home, and also put Amazon in competition with Apple’s market-leading AirPods.
Business Insider Emails & Alerts
Site highlights each day to your inbox.