Internal Amazon documents reveal a vision of up to 2,000 grocery stores across the US

Jeff BezosSpencer Platt/Getty ImagesAmazon CEO Jeff Bezos

Amazon wants to open 20 brick-and-mortar grocery stores over the next two years and the online retailer believes the US market has room for up to 2,000 of its
Amazon Fresh-branded grocery stores over the next decade, Business Insider has learned.
Amazon is planning to operate a 20-location pilot program for its grocery stores by the end of 2018, in places like Seattle, Las Vegas, New York, Miami, and the Bay Area, according to documents viewed by Business Insider.

The company wants to experiment with different versions of stores during the pilot program. Ten of the grocery stores will be “click-and-collect” drive-up spots for Amazon customers to pick up their online orders. The other 10 will be traditional stores where cart-pushing shoppers can stroll the aisles, touching, smelling and inspecting produce and other goods for themselves.

The documents draw the curtain back on Amazon’s vision for the grocery stores, although the company could change course depending on business and market conditions.

Physical stores are becoming increasingly central to Amazon’s business ambitions as the company expands beyond its online retailing stronghold and looks for new ways to reach customers. Besides groceries, Amazon has already opened a few physical bookstores and is building out a network of pop-up stores in malls to showcase its line of hardware products.

The physical store strategy is expensive and will pit Amazon against far more experienced players, such as Walmart, which has more than 5,000 stores in the US.

As Amazon has moved into the massive $800 billion grocery market, it has until now taken a measured approach. Its grocery delivery service, Amazon Fresh, has been unusually slow to expand, rolling out in only 17 US cities and one overseas location (London) nearly a decade after its first launch in 2007. With the new stores however, Amazon appears to be preparing for a more aggressive push into the market.

Amazon declined to comment.

Members only?

Amazon has studied the physical grocery store market closely in recent years. An internal market research report from 2014 and updated earlier this year, focused not only on sales data from Amazon’s Fresh and Prime delivery services, but on market data from competing grocery stores.

Amazon has wrestled with the important question of whether to open the grocery stores to the general public, or limit them to members of its Prime Fresh club, who currently pay a $15 monthly fee to receive grocery deliveries at their homes. The question is cited in the “risks/concerns” section of the internal documents.

The grocery market is the single largest shopping category in the US, at $800 billion in spending last year, but it’s also a tricky one, because of its notoriously thin profit margins and high operating costs. By going membership-only, Amazon can use the membership fees to offset the high operating costs of grocery stores.

On the other hand, eliminating the membership requirement could help the stores reach a broader set of customers and increase sales faster. A Wall Street Journal report earlier this month said that the first grocery stores would be available only to members of the Fresh subscription service.

If the 20-store pilot program is successful, Amazon envisions opening as many as 2,000 “multi-function” stores across the country over the next ten years. The total number of grocery stores has not been finalised and could change, but the documents refer to a proposed 200 store-per-year launch schedule, all supported by a new generation of distribution centres to replenish inventories.

“Destination” stores

It’s still unclear exactly what the new Amazon grocery stores will look like. Bloomberg describes the drive-through spots as “gas stations,” while the Wall Street Journal characterised the grocery stores as “convenience stores.”

Some of the internal documents viewed by Business Insider say that drive-through spots will be 10,000 sq. ft. in size while physical stores could go up to 30,000 sq. ft. New technology like licence plate scanning or in-store kiosks are also being considered, as well as a new rapid drive-through pick-up option.

It’s possible that some stores could be a combination of drive through and walk-through, as Amazon continues to iron out the format.

Amazon believes that some of its stores will offer enough of a draw to become “destination stores” that consumers are willing to drive across town or even out of town to shop at. An Amazon grocery store currently under construction in Washington state and spotted by Geekwire, is located in Ballard, a 25-minute drive from downtown Seattle.

Geekwire also recently flagged a revealing 2013 report by Deloitte consultant Brittain Ladd, which hints at where Amazon may be headed with its grocery stores. Ladd, who was recruited by Amazon Fresh in 2015, argued at the time that Amazon should build its own grocery retail stores that carry over 42,000 products, with multiple shopping options like drive-throughs and touch screen kiosks.

“Amazon Fresh will only succeed as a grocery retailer if they can sell more groceries and selling more groceries requires attracting and delighting as many customers as possible through all available channels,” wrote Ladd, who declined to comment for this story.

Amazon CEO Jeff Bezos has previously stressed the g0-slow approach for grocery deliveries, noting in a 2013 annual letter to shareholders that “we’ll continue our methodical approach — measuring and refining Amazon Fresh — with the goal of bringing this incredible service to more cities over time.”

After several years of “measuring and refining” grocery deliveries, Amazon looks like it’s almost ready for its grand opening.

Disclosure: Jeff Bezos is an investor in Business Insider through hispersonal investment company Bezos Expeditions.

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