Photo: Flickr / sun dazed
Airport security guards aren’t known for their packing skills, so it wasn’t surprising that a Reddit user’s before and after photo of his busted re-packed bag set viewers’ tongues wagging. Some correctly pointed fingers at TSA, while others said Delta was to blame. From there, the conversation devolved into a Delta bash-a-thon, from its delays to lost luggage and poor customer service.
Someone claiming to be a Delta agent was listening, and he didn’t sugarcoat his response to their complaints. Ever wonder why your luggage exploded or your flight was delayed for five hours? Read on.
NOTE: We can’t verify the agent’s identity or whether he’s real, but what he said sounds legit to us.
Why your bags got messed up
“People get pissed off when their luggage gets busted up. Oh, you jam-packed you’re suitcase with 70 lbs worth of sh–? Well guess what, so did everyone else. All those bags are coming out on the carousel at the same time. I’ve seen bags literally explode because of the pressure on them. The suitcase is there to protect what you put in it, think of it as armour for your clothes and other shit that you don’t need but are bringing anyway.”
Frequent flyer status matters
“If you get to Gold and above we are trained to bend over backwards to keep your business. You also get better compensation in the event of a delay or what not. Most agents will even bend the rules on most of our policies because we can justify it to our superiors simply by saying “he was an HVC (High Valued Customer).”
Timing is everything
At Delta, the gate agents are held accountable for a delay, even if it isn’t their fault. A single delayed departure causes a butterfly effect of delays throughout the sytem, which causes us to have to compensate for each delay. So if you are running late, don’t ask someone to call the gate and ask them to hold. It’s not gonna happen and you are wasting your time when you could be running.