Every Airbnb user’s worst fears came true on Monday when a Canadian couple came home to find their home in Calgary had been destroyed by the people they’d found through Airbnb.
Mark and Star King rented out their home for the weekend, thinking four adults would be staying there from Saturday through Monday, CTV News reports.
But as one neighbour reports, a party bus pulled up packed with people after the Kings left, and the party rolled on for three days.
In all, there were three noise complaints over the weekend and the raucous bash was finally shut down on Monday morning when police responded to a call about a fight in front of the house, CTV says.
The homeowners returned shortly after.
“Girls were wasted on my deck, just totally out of it,” Star King told CTV, “so I pleaded with them and said, ‘Would you girls please just pack up your stuff and leave my home? I’m begging you; I have babies that live here — this is my home.'”
Some of the damage included a broken couch, a broken table, garbage spread all over the floor, cigarette butts on the furniture, shattered glass on the floor and various condiments spread on the floors and walls.
And let’s not forget the “bodily fluids — including urine, semen and vomit — that were left in the home,” CTV reports.
Luckily for the couple, Airbnb offers up to $US1 million in insurance damage to homeowners through its Host Guarantee program. They posted to Instagram that they were thankful for the coverage, CTV reports, but the couple’s Instagram account has been set to private since the weekend.
The Airbnb Host Guarantee covers expenses that go above and beyond the typical security deposit. Hosts need to use the funds only in “extremely rare” cases, a spokesperson told us. Airbnb works with hosts on a case by case basis to either cover or reimburse the costs of extensive home repairs.
Airbnb provided BI with the following statement:
We have zero tolerance for this kind of behaviour and our team is working quickly to make this right.We have banned this guest from Airbnb, and our Trust and Safety team will offer its full assistance to law enforcement in any investigation of this incident. We have been in very close contact with these hosts and we are working quickly to reimburse them under our $US1 Million Host Guarantee, which covers a host’s property in the rare event of damages. Over 35 million guests have stayed on Airbnb, and property damage is extremely rare.
You can watch the full video of the damage here: