- A woman with vision impairment who needed a wheelchair to leave an Air Canada flight was left alone on the empty parked plane in April.
- Pamela Prescod, 69, told Canada’s CTV News this week that she was left alone on the plane for an hour and was “traumatized” by the experience. She said she was eventually found by a maintenance worker.
- Air Canada apologised to Prescod and told CTV News that the incident was due to “a miscommunication among crew” but disputed how long she was on the plane before she was found, saying it was closer to 15 minutes.
- It’s the second similar incident to emerge in less than a week. Over the weekend, a woman said she woke up in a dark parked Air Canada plane earlier in June.
- Visit Business Insider’s homepage for more stories.
Air Canada left a woman who needed a wheelchair on an empty parked plane after her flight in April, the second similar incident to emerge in less than a week.
Canada’s CTV News reported on Wednesday that Pamela Prescod, 69, who has visual impairments and needs assistance to walk, said she was left alone on the plane after crew members told her they would return to help her fill out customs forms and leave the plane.
Prescod told the outlet it was the “scariest time of my life.” She said she was found by a maintenance worker who told her she otherwise might have had to wait for hours for a cleaning crew to arrive.
Air Canada told CTV News that the incident was due to “a miscommunication among crew.”
Prescod said she was left on the plane for about an hour. Air Canada said its video footage showed her alone in the aircraft for 10 to 15 minutes.
It said it had reviewed its procedures and made crew members more aware of their responsibilities.
“Following this incident, we undertook to review our protocols with respect to on-board service,” Air Canada said in a statement to CTV News.
“This involves reinforcing our procedures by more specifically designating responsibilities among crew members to ensure consistent and proper care and handling of all customers, especially those with special needs.”
Over the weekend, another woman, Tiffani O’Brien, said she was left alone on an Air Canada plane earlier in June. O’Brien said she woke up alone on a dark, locked, empty plane parked in Toronto after falling asleep on her flight from Quebec City.
O’Brien said she was stuck until she eventually got the attention of an airport employee.
Both women described the ordeals as terrifying.
Prescod, who was returning to Canada after a three-month trip to visit family in Barbados, said she was “traumatized” by the incident.
She said she was “scared because I have all these health issues” and didn’t have a phone to call for help.
Air Canada told CTV News that it apologised to Prescod, refunded her flights, and offered her a voucher for flights.
Air Canada did not immediately respond to Business Insider’s request for comment.
Air Canada previously told INSIDER that it was looking into how O’Brien could have been left behind on the plane as she slept. “We have followed up with the customer and remain in contact with her,” the airline said.
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