Photo: Trane Devore
Companies want to sell more, and they’re always looking for ways to do it more efficiently. Leveraging new data in new ways is the Web’s answer to optimization, and it has informed a new marketing maths: data = dollars.
The most common way companies are leveraging data to optimise marketing and increase sales is though uncovering consumer preferences, traffic patterns, social media conversations, check-ins and other behaviours to specifically target – and hopefully convert – users with a high likelihood of buying.
Finding the right audience at the right time, and tailoring the right message and the right budget, is now made possible and (relatively) simple by a slew of “ad tech” solutions. They’re smart, they make sense, and they’re good for businesses and consumers. It’s no surprise, then, that there are more ad tech and social media analytics companies in New York than hole-in-the-wall sushi joints.
When it comes to leveraging data for improving a company’s marketing efforts, STELLAService is different. I mean really different. So different that I don’t think anyone really knows what category to put us in.
Instead of tracking consumer behaviour patterns to help companies optimise marketing efforts and increase sales, STELLAService tracks business behaviour patterns (specifically around customer service) to create credible marketing messages for top-performing companies, which helps those companies increase conversion, sales and long-term brand loyalty.
STELLAService independently and objectively collects customer service performance data to identify companies (starting with online retailers) that obsess over the customer experience. We want online shoppers to know which companies to expect great service from. We truly believe in the need for transparency around service quality throughout the Web, and companies that deliver great customer service believe in that mission too.
Through our comprehensive benchmark data, we are able to highlight the top-performing companies through the display of our STELLAService seal (examples of sites displaying the seal include Zappos.com, Diapers.com and 1800Contacts.com, to name a few). STELLAService helps these and other great businesses – large and small – close the loop on their customer service stories, validating each company’s claim and commitment to providing a world-class customer experience.
Simply put, the new “marketing maths” is about leveraging all types of data – both consumer and business data – in new ways to bolster marketing and conversion rates. STELLAService is showing that customer service performance data can be a critical element in the new marketing equation, as it finally allows a company to back-up its message around the most important thing to consumers on the Web – the customer experience.–JL
Editor’s Note: STELLAService Co-Founder and CEO Jordy Leiser will be a featured presenter at “MESA Presents: The New Marketing maths [Data = Dollars]” on Thursday, May 19 in NYC.
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