Photo: Dylan Love
Shopping online may be ultra-convenient, but dealing with a broken iMac or worse in the middle of the night is all but impossible if there’s no one’s around to help. We’re too lazy to drive to the store to speak with someone in person and too impatient to wait until business hours to call support. Usually it’s easier to just pick up the phone.
Sensing our frustration, a lot of online stores have been rolling out 24/7 call support to provide the best customer service, according to mystery shopping network STELLAService.
From eternal crowd pleasers Zappos and Apple to more niche companies like American Stationery, it seems there’s no shortage or stores to turn to—or reason to avoid shopping online because things fall apart.
Here’s the full list of 43 companies STELLAService found offering 24/7 call support: