The latest airport ranking from AirHelp, a flight delays compensation company, has been just published and it’s safe to say that Britain did not perform well.
AirHelp ranked the 76 most popular airports in the world, based on on-time performance, quality of service, and passenger sentiment.
Singapore Changi Airport took the top spot, with an overall AirHelp Score of 9.07. The mega hub has long been praised by travellers for its beautiful architecture, efficient operation, and luxurious amenities.
But the performance of Britain’s biggest airports left a lot to be desired in AirHelp’s ranking. Four featured in the bottom 10, the most of any country.
Edinburgh, Gatwick, Manchester and Stansted were the offenders. Gatwick even received a passenger sentiment score of 0, which was based on over 130,000 tweets over three months this year.
The title of worst airport in the world went to Kuwait, which received a poor on-time performance score of 4.7.
“It’s important — now more so than ever — that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve.
“This research should hopefully give airlines and airports across the world, particularly in the UK, a nudge to improve their quality and punctuality urgently before the travel rush starts this summer.”
Here are the 10 worst airports in the world:
10. Delhi Airport, India — 6.31.
9. Bangkok Suvarnabhumi International Airport, Thailand — 6.3.
8. Dubai International Airport, UAE — 6.24.
7. Mumbai Airport, India — 6.1.
6. Edinburgh Airport, UK — 6.1.
5. London Stansted Airport, UK — 6.07.
4. Newark Liberty International Airport, USA — 5.92.
3. Manchester Airport, UK — 5.43.
2. London Gatwick Airport, UK — 5.38.
1. Kuwait Airport, Kuwait — 5.02.