- A spate of US retailers have announced they will temporarily close their doors for at least the next two weeks to prevent the spread of the coronavirus in the US.
- Most of these companies – which range from mall brands like Urban Outfitters to major athletic retailers like Nike – have confirmed they will pay employees for lost shifts during this period.
- Visit Business Insider’s homepage for more stories.
In an unprecedented move for US retailers, stores across the country are opting to indefinitely shut their doors to prevent the spread of the novel coronavirus in the US.
Though companies like Walmart have taken steps to reduce hours, several major retailers are electing to fully cease physical store operations as confirmed coronavirus cases in the country continue to rise. On March 13, Glossier and Patagonia both announced that they would close stores, prompting a flood of retailers to follow suit over the weekend, including mall brands like Abercrombie & Fitch and Urban Outfitters and athletic companies like Nike.
In subsequent days, many retailers followed suit, with announcements of closures from companies including Levi Strauss, Aritzia, and all PVH Corporation-owned brands like Calvin Klein and Tommy Hilfiger.
In most cases, employees are being compensated for the lost shifts, pointing to how the global pandemic has led to seismic shifts in paid sick-leave policies for retail workers on the front lines. Since the outbreak of the coronavirus in the US, companies like Whole Foods, Starbucks, and Trader Joe’s have all implemented new protections for workers for the first time.
See the full list of retailers that are temporarily closing their doors, below.
Best Buy announced on March 22 that it would temporarily close its US stores to customers, though it would continue to offer contactless, curbside pick-up for shoppers and doorstep drop-off for home deliveries.
“Only employees will be allowed in the store, but we are determined to serve you as fully as we can,” Best Buy wrote in a statement on its website. “Unfortunately, we are temporarily unable to continue our product trade-in and recycling services.”
The company will additionally offer virtual troubleshooting appointments with members of its Geek Squad during the closures.
Swarovski announced in a note on its website that it would close all stores in the US and may plan to temporarily shutter “further stores as necessary” in additional global locations. The message did not state whether employees would be paid for the lost shifts.
“The health and well-being of all our customers and employees, as well as their families and friends, is our utmost priority in these challenging times,” Swarovski said in the statement. “In light of the global outbreak of COVID-19, we are strictly adhering to the guidelines of the World Health Organisation, we are following government regulations and recommendations in the respective countries and we are implementing precautionary measures with great care.”
Kohl’s CEO Michelle Gass announced on March 19 that the company would close all of its US stores through April 1 and “support store associates with two calendar weeks of pay.”
“We will continue to serve customers on Kohls.com and our Kohl’s App, and we look forward to reopening our stores soon to serve families across the country,” Gass said in a statement shared on the company website.
Burlington Coat Factory
In a press release issued on March 19, Burlington Coat Factory announced it had temporarily shuttered 100 of its stores in the US and reduced hours at select locations. Employees at closed stores will be paid for their lost shifts, and open stores are undergoing thorough cleaning and sanitizing, according to the release.
“We are also taking steps in our stores that remain open to follow guidelines recommended by the relevant government authorities to keep our stores clean and sanitised,” CEO Michael O’Sullivan said in the release.
Ashley Stewart stores will be temporarily closed from March 18 through March 29, a company spokesperson told Business Insider. All employees will be paid during this period.
“Ashley Stewart is committed to its employees and community members above all” Ashley Stewart CEO James Rhee said in a statement provided by the spokesperson. “Together with our customers, we have built a powerful community with outsized influence, and know that if we work hand-in-hand to stay safe, healthy and informed, we will continue to be stronger together.”
Pandora Jewellery announced in a message shared on its website on March 18 that it would close all physical store locations until further notice. Employees will receive a “normal scheduled base pay for at least 8 weeks from when staff are sent home,” a Pandora spokesperson told Business Insider.
In the message, Pandora noted its e-commerce store would remain open and shipments would be safety packaged and distributed.
“For your reassurance as a customer, all our jewellery is packed in a polybag inside our anti-tarnish pouches, free from contact,” Pandora said. “Our orders will also be delivered free of contact to your address.”
Skechers announced in a message on its company website that it would close all stores in the US and Canada through March 28 and pay employees for lost shifts during this time.
“Our hearts go out to all those impacted, and we wish you great health through this unprecedented crisis,” Skechers said.
Luxury fashion brand Versace announced on March 18 that it would temporarily close all stores in North America through April 10. Employees will be paid during the closures and the e-commerce site will remain open, according to a message on the company website.
“As you know, this is an evolving situation, so we will update you as necessary,” the message states. “In the meantime, please take care of yourself and your loved ones.”
In an Instagram post shared on March 17, menswear brand Untuckit announced it would close all stores through March 31 and that employees would receive full pay and benefits during this time.
Men’s Wearhouse and JoS. A. Bank
Tailored Brands – the parent company of Men’s Wearhouse and JoS. A. Bank – announced it would close both its physical stores locations and its e-commerce site, according to a statement posted on its website. Stores and e-commerce fulfillment centres will remain closed through March 28 and employees will receive pay for all scheduled shifts during this period.
“Our number one priority remains the health and well-being of our employees, customers, and local communities as we do our part to combat the spread of the coronavirus,” Tailored Brands President CEO Dinesh Lathi said in a statement. “We apologise for any inconvenience this may cause our customers. We look forward to serving you as soon as our distribution facility and stores reopen.”
TJMaxx, Marshalls, HomeGoods
TJX Companies announced on March 19 that it would close all of its TJMaxx, Marshalls, and HomeGoods stores in the US, Canada, Europe, and Australia for two weeks. The company has also opted to temporarily shutter its online businesses, distribution and fulfillment centres, and corporate offices. Employees will be paid during this period, according to a statement.
“We thank our customers for shopping our stores and e-commerce sites and look forward to serving you again in the near future,” TJX Companies CEO Ernie Herrman wrote in a statement. “We are honoured to be part of your lives and wish you good health, now and in the future.”
Five Below is shuttering all stores beginning on March 19 and running through March 31, according to a press release from the company. All store employees will receive pay and benefits during this time.
“The decision to close our stores reflects both the enormity of the current reality and our deep sense of responsibility and concern for our customers, crew members and community,” Five Below CEO Joel Anderson said in a statement. “We are confident that we have strong teams in place to guide our growing company through this unprecedented situation and look forward to safely reopening our stores.”
Hallmark announced on March 18 that all of its corporate-owned stores in the US and Canada would close through April 2, and employees would be paid during this time. However, select independently owned locations may remain open at the discretion of the owner, Hallmark said in a statement.
“Independent retailers who own and operate stores within the Hallmark retail network make their own decisions regarding their store operations,” the statement reads. “Please reach out to individual stores to find out if they are open, operating with reduced hours, or closed.”
Claire’s and Icing
In a statement issued on March 17, Claire’s CEO Ryan Vero announced that all Claire’s and Icing stores in the US would temporarily shutter through April 2, and employees would be paid during this time.
“Our associate and customer safety and well-being are our top priority,” Vero said in the statement.
In a statement issued on March 18, JCPenney CEO Jill Soltau announced the company would close all of its department stores through April 2. She did not note whether employees would be paid and receive benefits during this time.
“With the effects of the outbreak being felt more each day, our primary concern and area of focus is and has been on the health and safety of our associates, our customers, and our communities,” Soltau said in the statement. “We know this is a critical, unprecedented time and our thoughts are with those who have been impacted.”
Luxury fashion conglomerate Kering Group announced it would close North American locations of brands “effective immediately,”The New York Times reported. All employees will be paid during this period, and the closures include Gucci, Bottega Veneta, Saint Laurent, Alexander McQueen, Balenciaga, and Brioni stores.
Louis Vuitton, Dior, Celine, Marc Jacobs, Givenchy, and Prada – all subsidiaries of the luxury conglomerate LVMH – have each individually announced temporary store closures on their respective websites as of March 18.
The company did not share additional information about the duration of the closures or whether employees would be paid at these brands. An LVMH spokesperson declined Business Insider’s request to comment.
Kate Spade posted a notice on its website on March 17 announcing that it would temporarily shutter stores through March 27, and that store associates would be paid for scheduled shifts during this period. The message came in tandem with its parent company Tapestry Inc. sharing a press release regarding the closures.
“At Kate Spade New York, our priority is our community – our teams, stores, and customers around the world,” the message reads. “Always.”
Coach and Stuart Weitzman
Coach and Stuart Weitzman, both subsidiaries of Tapestry Inc. along with Kate Spade, will also shut their doors through March 27, according to a press release shared by Tapestry.
“While these are unprecedented times, I am confident the Tapestry team has come together to meet the challenge,” Tapestry CEO Jide Zeitlin said in a statement. “Our commitment to our values and to each other is unwavering, and I am proud to lead our resilient group of more than 21,000 colleagues around the world.”
Crate & Barrel
In a statement on its website, Crate & Barrel announced on March 17 that it would close all stores in the US and Canada through March 31. All employees will be paid during the two-week closures, which will also include CB2 and Hudson Grace stores.
“While these times are unprecedented and circumstances are fluid, we also know this is temporary,” the statement reads. “I want to thank our incredible team for their commitment to serving our customers. We are inspired to see our people and communities come together.”
IKEA announced on March 18 that it would temporarily close all 50 of its US stores, as well as the IKEA Planning Studio in Manhattan. Employees will receive paid leave and benefits during this time, according to a statement posted on its website.
“Unprecedented times call for unprecedented measures. This is the most responsible way IKEA can continue to care for our co-workers and our customers in a manner that is healthy and safe,” wrote IKEA US president Javier Quiñones. “We are taking our role in containing this epidemic seriously, and we recognise the positive impact our actions could have on making life better for the millions of people who have been impacted by this crisis.”
H&M became the first fast-fashion retailer to shutter stores in North America when it announced on March 18 that it would temporarily close all 590 of its stores in the US through April 2. Employees will continue to receive pay during this time,according to a statement shared on the H&M website.
“In these uncertain times, we must all do our best to help ease the spread of the novel coronavirus (COVID-19),” H&M wrote in the statement. “Following recommendations from local authorities on social distancing and limiting public gatherings, we feel this is the best course of action for the safety and well being of our employees and customers.”
Fellow fast-fashion retailer Zara joined H&M shortly after, when its parent company Inditex announced on March 18 that it would temporarily close nearly 4,000 of its stores in 39 markets. The company did not state whether employees would be paid during the closures.
“In this environment, I appeal today for your composure, trust and solidarity,” Inditex executive chairman Pablo Isla said in a call with investors before discussing the company’s fiscal year 2019 results. “Thanks to the united response we are displaying across the various affected countries and cities, we are confident that together we will overcome this situation. Thanks to the company’s strong financial position and principles, we stand ready to respond in any way necessary.”
In an announcement on March 18, Gap Inc. announced it would close all stores in North America for two weeks beginning on March 19. The company will pay employees during this time, according to a statement from incoming CEO Sonia Syngal.
“Our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities,” Syngal said in the statement.
Old Navy, a subsidiary of Gap, Inc., will also close its doors for two weeks beginning on March 19, and all employees will receive pay and benefits.
Banana Republic, Athleta, Intermix, Janie and Jack
The temporary Gap Inc. closures additionally apply to its Banana Republic, Athleta, Intermix, and Janie and Jack brands.
Ann Taylor, LOFT, and Lou & Grey
The Ascena Retail Group announced on March 17 that it would close all Ann Taylor, LOFT, and Lou & Grey stores through March 28. Employees will be compensated for lost shifts, according to a press release issued by the company.
“Our associates and customers are our main priority and our thoughts are with those affected by this situation,” Ascena CEO Gary Muto said in the press release. “Despite near-term uncertainties, we remain confident in the long-term potential of our business and we will continue to monitor the situation and respond accordingly.”
Lane Bryant, Cacique, Catherines, and Justice
The Ascena Retail Group closures also extend to its brands Lane Bryant, Cacique, Catherines, and Justice. These employees will also receive pay during this period, according to a press release from the company.
In a statement shared with Business Insider on March 17, Neiman Marcus Group CEO Geoffroy van Raemdonck called for the closure of all Neiman Marcus and Last Call stores in North America through March 31. All employees will receive pay and benefits during these two weeks, he wrote.
Additionally, van Raemdonck wrote that the company would continue to serve shoppers online, and it plans to “accelerate the roll out of a new selling and styling tool that will facilitate remote selling.”
“There is nothing we care about more than the safety and well-being of our customers and our associate,” he wrote. “We have a rich history in being responsible members of the communities in which we serve and must do our part to help stop the spread of COVID-19. We encourage everyone to remain safe and healthy during this time of uncertainty.”
Bergdorf Goodman, a subsidiary of Neiman Marcus Group, will also temporarily close its doors through March 31 and employees will be compensated for lost shifts during this period.
In a message posted on Instagram on March 17, Perry Ellis announced it would close its US stores through March 31, adding that all retail employees “will receive compensation and benefits for their scheduled shifts during this temporary closure.”
“It may seem clichéd, but as our customers, you are the lifeblood of our business,” Perry Ellis wrote on Instagram. “Our goal is to be transparent and keep our valued customers informed and safe during this global outbreak of the coronavirus/COVID-19.”
Bath & Body Works
Bath & Body Works’ CEO Andrew Meslow issued a statement on March 17 announcing that the company would temporarily close all brick-and-mortar stores in the US and Canada. Though Meslow did not specify the duration of the closures, he wrote that all associates would receive pay during this time.
“While our associates are home with their loved ones at this critical time, we’ll support them with pay, as well as look for other ways we might ease their concerns and share our appreciation for all they have done.”
Victoria’s Secret posted a short message on its website on March 17 announcing that the company would shutter physical retail locations in the US and Canada through March 29. The company did not provide information about whether its store employees would be compensated during this time.
“Our online store remains open for business, and we’re working hard to fulfil orders quickly and safely,” the statement reads.
Ulta CEO Mary Dillon issued a statement on March 17 calling for the temporary closure of all Ulta locations in the US through March 31. Dillon wrote that all store and salon associates would be compensated for lost shifts during this period.
“We look forward to the time when we can re-open our stores, bring our associates back together, and invite you back in to Ulta Beauty,” Dillon wrote. “Until then, please take care of yourselves, your loved ones, and others who may need help.”
The Body Shop
In a statement shared via Instagram Stories on March 17, The Body Shop announced it would temporarily shutter all stores in North America and Portugal through March 27. Employees will be paid during this time, a spokesperson for The Body Shop told Business Insider.
“Most importantly stay healthy and be with loved ones,” The Body Shop wrote in its statement on Instagram.
In a press release issued on March 17, Macy’s, Inc. announced it would be temporarily closing all stores through March 31, including Macy’s Backstage and Market By Macy’s stores. The company “will provide benefits and compensation to its impacted workforce,” according to the release.
“We will work with government and health officials to assess when we will reopen our stores and safely bring our colleagues back to work,” Macy’s CEO Jeff Gennette said in a statement. “During this closure, we will continue to serve our customers through our e-commerce sites.”
Bloomingdales and Bluemercury
Bloomingdales and Bluemercury, subsidiaries of Macy’s Inc., will also close all stores through March 31, per the press release. This will include Bloomingdales The Outlet stores, and all employees will be compensated during this time.
In a statement sent to Business Insider on March 17, an Adidas spokesperson confirmed that Adidas would close all store locations in the US, Canada, and Europe through March 29. Employees will “continue to receive pay for all hours they have been scheduled to work during the closures,” according to the statement.
The announcement comes just one day after Adidas CEO Kasper Rorsted reportedly told employees in a leaked internal memo that stores would remain open, a move he wrote “requires courage, persistence, and focus.”
Reebok, a subsidiary of Adidas, will also close all stores in the US, Canada, and Europe, and all employees will be compensated during this time, according to the statement provided by the Adidas spokesperson.
Foot Locker CEO Richard Johnson announced on March 17 that the company would be temporarily ceasing operations of all its retail locations in North America through March 31. In a message on the company website, Johnson wrote that all Foot Locker employees would be paid during this time.
“I’d like to personally thank you for your continued support and patience as we navigate this dynamic situation, which is affecting all our lives in ways we never thought possible,” Johnson wrote. “Let’s work to protect and care for one another.”
In a message shared on Instagram on March 17, Kiehl’s announced it would close its stores effective immediately “until further notice” and pay all employees during its temporary closure period.
“We are encouraging our Kiehl’s store teams to take this time to be with their loved ones and reconnect, while practicing social distancing,” the statement reads. “There is no better time than the present to check on neighbours and those who are vulnerable.”
In an email sent to shoppers on March 17, DSW announced it would temporarily close all of its US and Canada stores, effective immediately. During this period, the company will professionally clean and sanitize all locations, and “emergency pay will be enacted for store associates who are not working to cover their scheduled shifts,” according to the email.
American Eagle Outfitters
Teen retailer American Eagle Outfitters issued a statement on March 17 announcing it would close all brick-and-mortar locations in the US through March 27. Additionally, American Eagle has “initiated an associate response plan to ensure all AEO store associates receive compensation for scheduled work time.”
“We believe the best thing we can do for all of our people is make informed decisions based on facts as we do our part to try to slow the spread of COVID-19,” the company wrote in a statement posted to its website. “This is unchartered territory for us all.”
Williams-Sonoma Inc., parent company of the home goods and kitchenware store Williams Sonoma, announced on March 17 it would close all physical store locations in the US and Canada through April 2.
The company will continue to allow curbside pick-up “as local regulations allow,” according to a statement from CEO Laura Alber. The company did not disclose whether employees will be paid during this period.
“Times like these remind us all that community comes first,” Alber wrote in a statement. “Our thoughts are with all of the people affected by this devastating outbreak around the globe.”
The decision by Williams-Sonoma Inc. also includes closures of its Pottery Barn, Pottery Barn Kids, and Pottery Barn Teen stores, which are also included in the portfolio. Locations will remain closed through April 2.
West Elm, Rejuvenation, and Mark & Graham
West Elm, also part of the Williams-Sonoma brand portfolio, will additionally close its stores, along with the custom lighting company Rejuvenation and the personalised bag company Mark & Graham.
The specialty women’s retailer Chico’s issued a press release on March 17 stating it would temporarily close stores through March 31 and compensate all employees during this time.
“Our customers and associates are at the centre of our purpose and every decision we make,” Chico’s CEO Bonnie Brooks said in a statement.
Disney announced it would be closing all Disney Stores beginning on March 17, according to a statement on its website. It did not state when it plans to reopen or whether it will be paying employees during this period.
“As always, we are focused on the health and well-being of our guests and cast members,” the announcement reads.
In a letter to consumers on March 17, Ralph Lauren CEO Patrice Louvet announced that the company would temporarily shutter stores beginning on March 18 and lasting through April 1. All employees will receive their “standard pay during for the full two weeks,” Louvet wrote.
“During this period, we will continuously assess the quickly evolving context around us,” Louvet wrote. “We will take into account the guidance of medical experts, global health organisations, and governments to determine the right time to return to business location by location.”
Nordstrom is the first major US department store to temporarily close its doors, announcing in a statement on its website on March 16 that it would cease in-store operations of its North American locations through March 31. Employees will receive full pay, benefits, and “additional resources to help them through this challenging time,” wrote Erik and Pete Nordstrom.
“There is no question this is a time of great uncertainty,” they wrote. “While we don’t know exactly what the future may hold, we feel confident that by sticking together and supporting each other, we’ll emerge from this stronger than before.”
Rent The Runway
In a statement shared on March 16, Rent The Runway announced it will close its stores for one week and will pay store associates during this time. Though its physical stores will be closed, customers can still rent items online and using the Rent The Runway app.
“We’re taking it week by week, and will continue to reassess and communicate as plans evolve,” Rent The Runway said in its statement.
In an email to shoppers on March 16, Sephora Americas CEO Jean-André Rougeot announced the company would close all of its stores in the US and Canada through April 3. During this period, all employees “will continue to receive their base pay for scheduled shifts,” Rougeot wrote.
“When Sephora first opened its doors, we did so with the mission to create a unique community for all beauty enthusiasts,” he wrote. “Since then, we have always taken our responsibility to protect the well-being of our people and community seriously. It is with that responsibility in mind that we made that decision.”
In a note to customers sent on March 16, Uniqlo wrote that it would be closing all 50 of its stores in the US beginning March 17 until further notice.
“This is temporary and we are implementing a plan to support our teams during this time,” Uniqlo said in the statement, though did not specific if this will include paid leave and benefits. “This is a difficult decision for any business to make, but we believe it is the right thing to do for our community.”
In a statement shared with Business Insider on March 16, L.L. Bean president and CEO Steve Smith announced the company would close all stores from March 17 through March 29. All employees will receive pay and benefits during this time, according to Smith.
“L.L.Bean was founded 108 years ago on the simple but profound principle that we’re at our best when we’re outside,” Smith wrote in the statement. “Today, more than ever, we believe the outdoors is still the best place to find perspective and connection – and to help us all feel better. A short walk outside or looking out the window to see signs of spring can be an important counterbalance to the pace of news and information we’re receiving.”
All Levi’s and Levi’s Outlet stores will be closed through March 27 and “all store staff will be paid as scheduled through this time,” the company announced in a statement on March 16.
“Levi.com is always open, but we understand shopping for jeans is probably the last thing on your mind right now,” the statement reads. “We’ll get through this together by being kind, keeping healthy, and staying connected virtually with friends and loved ones.”
The outerwear company Columbia Sportswear announced on March 16 that it will close all of its North American physical retail stores through March 27. According to a statement shard on the company website, administrative facilities will remain open to handle online orders and Columbia has added “enhanced cleaning protocols in all locations, implementation of work from home plans to reduce health risks, and facilitation of sick leave.”
“Columbia has been in business since 1938 and weathered many storms by keeping our focus on the well-being of consumers, employees and the larger community,” the company said in a statement.
In an email sent to shoppers on March 16, Madewell announced it would close all stores and cancel all in-store community events in the US through March 28.
“We are thankful for our store teams and will continue to pay them through this period,” the email reads.
Madewell will continue to operate its online store but said to expect delays in shipping as the company has “implemented a social distancing plan as a precaution” at its distribution centre.
“This is uncharted territory for us all, but we are committed to making decisions that are best for our store associates, customers, and communities,” Madewell wrote in the email. “We are here for you and believe the best way to get through this is together.”
Madewell’s parent company J.Crew announced on March 16 it would close all stores through March 28, effective immediately, and pay all store employees for lost shifts.
“We will continue watching, listening and learning, day by day, and will keep you posted as things evolve,” J.Crew said in a statement on its website. “Please stay safe and healthy, and thank you for being a loyal customer and a valued member of our J.Crew community.”
In an Instagram Story posted on the official Vans account on March 16, the footwear company announced it would close all stores in the US and Canada, as well as provide all employees with full pay and benefits during its indefinite closure period.
“As our founder Paul Van Foren says, ‘Vans is a people company that makes shoes,'” the Instagram Story says. “As we continue to approach the evolving COVID-19 situation we remain committed ot putting the safety and well-being of our Vans family above all else.”
On March 16, Calvin Klein’s parent company PVH Corporation announced in a statement on its website that it would close all of its stores in North America and Europe through March 29. All retail associates at PVH companies will “receive full pay and benefits for their scheduled shifts during the temporary closure period,” the statement reads.
“We’re confident that together we will show our resilience and bounce back. We urge everyone to be safe and engage in the health protections urged by health authorities,” PVH CEO Manny Chirico said in a statement.
As part of the PVH Corporation temporary closures, Tommy Hilfiger will also close its doors through March 29 and compensate all employees.
Van Heusen, IZOD, and Speedo USA
Additionally, Van Heusen, IZOD, and Speedo USA – all companies in the PVH brand portfolio – will remain temporarily shuttered through March 29. Employees will receive full pay and benefits.
Beginning on March 16, Artizia is closing all of its retail locations in the US and Canada “until further notice,” according to a company statement. During this period, the company said it would donate all of its profits to the Aritzia Community Relief Fund, which supports its employees and their families.
“We recognise that others are dealing with far more complex and impactful challenges than where we find ourselves,” Aritzia said in a statement posted on Instagram. “Our goal is to do our part for the global well being.”
REI president Eric Artz announced in a statement to the co-op community on March 15 that the company would close all 162 of its retail stores in the US beginning March 16 through March 27. Employees will be paid for lost shifts and REI’s e-commerce site remain open for purchases.
“I believe that is the right thing for our community,” Artz wrote in the letter. “In fact, I believe it is our duty – to do all we can to help keep one another safe in this unprecedented moment.”
He continued: “We’ve always been deliberate and transparent when making significant decisions about our business. This is a difficult decision for any business, and I do not make it lightly. Our decisions are grounded in the belief that there are more important things than business right now-we owe that to one another.”
Under Armour confirmed in a statement sent to Business Insider that it would suspend its physical retail operations in North America through March 28. All employees will receive payments during this period, and the retailer is taking additional steps to ensure the safety of employees throughout the entire company.
“We continue to offer work from home and flexible attendance options and have implemented enhanced cleanliness and sanitation steps in both our corporate offices and distribution centres to further protect our teammates,” the company said in a statement. “We are monitoring the situation globally, and closure decisions are being made on a country-by-country basis as necessary to protect our teammates and customers.”
Abercrombie & Fitch
In a letter to customers published on March 15, Abercrombie & Fitch CEO Fran Horowitz announced that the company would close all stores outside of the Asia-Pacific region until March 28.
“It goes without saying that our thoughts are with everyone affected by the global outbreak of coronavirus (COVID-19), and that’s why we’ve decided to close all our stores to help contain the spread,” Horowitz wrote.
Horowitz did not note whether store employees would be compensated during the closures, though a spokesperson for Abercrombie & Fitch told Business Insider “all our stores associates will continue to receive pay in alignment with business as usual operations.”
Horowitz did not provide an estimated re-open date, but the e-commerce site is still operating and the company is “maximizing cleaning measures” at distribution centres “to ensure safe product shipping,” she said.
Hollister and Gilly Hicks
Hollister and Gilly Hicks – both brands owned by the Abercrombie & Fitch Corporation – will also temporarily shutter all stores outside of the Asia-Pacific region as part of companywide store closures.
“Our decisions are made in accordance with health organisations and government authorities, and are driven by our brand’s mission to meet you where you are and maintain the safety of our community, as we all look forward to a healthy, confident future together,” Horowitz wrote in the letter to costumers.
On March 15, Nike said that it would close all stores in the US, Canada, Western Europe, Australia, and New Zealand through March 27. The closures come two weeks after the athletic company shuttered its corporate headquarters in Beaverton, Oregon, and mandated that employees work from home. A Nike spokesperson told CNBC that all staffers would be compensated during this time.
Lululemon CEO Calvin McDonald announced in a statement on March 15 that all retail locations – including those with onsite activities like yoga and guided meditation classes – in North America and Europe would close beginning March 16 and running through March 27. According to McDonald, all employees will be paid for the hours they were originally scheduled.
“We are living in uncertain times and we’re learning more about this virus every day,” McDonald said in the statement sent to Business Insider. “We are taking this step to help protect our global community, guests and people, and ensure we are doing our part to prevent the spread of COVID-19.”
Lush Cosmetics owners Karen and Mark Wolverton announced the company would be temporarily closing all 258 stores in the US and Canada through March 29. In a letter to consumers shared on March 15, the owners wrote that they will be “ensuring regular pay for all staff during this period.”
“Because our products are all made fresh by hand weekly for our shops, these closures will also require us to significantly scale down our manufacturing and distribution operations for the duration of the shop closures,” they wrote in the letter.
Lush is leaving its online store open, citing the essential nature of continuing to sell soaps and body wash to help fight the coronavirus, but noted there will likely be delays in shipments.
“With the reduced capacity across the business, our digital orders may take extra time to reach you and we appreciate your understanding and patience with our teams during this transition,” the letter reads.
In an email sent to shoppers on March 15, Outdoor Voices announced it is closing stores beginning March 16 through March 27, as well as cancelling in-store community events until further notice. All employees will be compensated for their scheduled shifts during the next two weeks and consumers are instructed to check the Outdoor Voices website and social media accounts for “at-home recreation inspiration.”
“Our number one priority, and the foundation of our brand’s mission to get the world moving, is the health and well-being of our community,” the email states. “Endorphin-boosting exercises will be more necessary than ever during these far-from-normal circumstances.”
Warby Parker is closing stores through March 27 to protect “the safety of our customers, our employees, and the general public,” the company wrote in a statement on its website. Employees will paid during the two weeks of temporary closures.
The company will continue to take online orders and assist with customer service questions and inquiries about prescriptions on its website.
“At Warby Parker, we sell products and provide services that enable vision. We realise what we do is critical for your everyday life, and we are committed to standing by you during this uncertain time,” the statement reads.
In a statement shared to Instagram on March 15, Allbirds said it would close its store through March 27 and provide all employees with full pay and benefits during the two-week period. Its online store will continue to take orders, and the company is working with its suppliers to prevent disruptions while also maintaining employee safety.
“As the COVID-19 situation changes, our plans may too,” Allbirds said in the statement. “In the meantime, staying connected to others is more important than ever, even when we can’t be together in person, so we’ll continue reaching out through our digital channels to try and put a smile on your face or teach you something new while we’re all doing the best we can.”
Vineyard Vines announced on March 15 that it would close all of its stores through March 27 and pay employees for “any previously scheduled shifts,” according to a statement shared on Instagram.
According to the post, the website will remain open and the customer service team “is also available (and working remotely) to answer your questions by chat, email, or over the phone.”
The shoe company Rothy’s officially closed up shop on March 14,announcing in a statement that its four stores would remain temporarily shuttered through March 31. All store employees will be paid for missed shifts during this period.
“Rothy’s has always been made special by its people,” the statement reads. “With the spread of the coronavirus (COVID-19), we want you to know that there is no higher priority to us than the health and safety of our community and team.”
Buzzy luggage company Away announced on Instagram on March 15 that it would close all of its stores for two weeks and delay the opening of its forthcoming store in Dallas, Texas. According to the statement, all Away employees and sales associates will be paid during this period and it “will reassess things as events warrant.”
“Travel is at the heart of what we do at Away, because it brings us all together,” the statement on Instagram reads. “In this uncertain time, we urge our community to continue to act with compassion and care as we consider how we move about the world, and take all necessary precautions to protect yourselves and each other.”
Fossil announced it would close all of its stores, including Fossil Outlet locations, in North America through March 28. Employees will be compensated during this time, according to a statement posted on the company website.
“Without our employees, we would not have the privilege of serving each of you daily, and we thank them for all that they do and for their unwavering spirit,” Fossil said in the statement.
In a letter to shoppers published on March 15, New Balance CEO Joe Preston wrote that all North American retail stores would close until “at least” March 27, and all associates would receive regular pay and benefits.
“At this point, NewBalance.com will remain operational, and we will continue to evaluate our operations as the global situation develops,” Preston wrote. “However, we are temporarily suspending our NB1 custom footwear program made at our Lawrence, Massachusetts factory.”
Lands’ End issued a press release on March 15 that it would temporarily shutter all retail locations through March 29 and employees would be paid for scheduled shifts during these two weeks.
“We care deeply about our employees, customers and communities and want to be sure that we keep them healthy and safe during this unprecedented time,” the company wrote a statement.
In an email sent to shoppers on March 14, Everlane announced it would close its retail locations until March 28 and compensate its retail team during this period.
“This is a critical moment in the world,” the email states. “With the situation evolving quickly, we must all do our part in slowing the spread of COVID-19. So today, we are taking the next step to protect the safety of our community.”
Everlane’s online store will remain open, and its website includes a note about how it’s protecting employees at factories and distribution centres.
“All factory workers have paid sick leave and are required to stay at home if they are unwell,” Everlane wrote on its website. “Additionally, each factory is ensuring stringent hygiene for the safety of everyone with measures such as setting up sanitizing stations at each workstation and throughout the workplace, temperature checking, and providing education on health and safety.”
In an unprecedented move for the tech retailer, Apple announced on March 14 it would close all stores outside of Greater China until at least March 27. Apple CEO Tim Cook announced at the time that the company would also donate $US14 million to coronavirus relief efforts.
Luxury fashion designer Phillip Lim announced on March 14 that he would close all of his stores in New York City, Los Angeles, London, and Waikiki until further notice.
“It was a very difficult decision but one that had to be made in order for us to step up and own our civic duty as members of the world community,” Lim wrote on Instagram.
Reformation wrote in an Instagram post on March 14 that it would temporarily close stores and pay retail employees during this period.
“Guys, by now we are all aware of the severity of COVID-19, and probably exhausted from the anxiety of it all,” the Instagram reads. “To make sure we do whatever we can to help contain the virus, we will be closing all of our stores for now. Our retail teams will be given paid time off. All planned events and factory tours have been cancelled as well.”
Urban Outfitters announced on March 14 it would temporarily close all of its store locations “until further notice,” according to a notice posted on its website. The closures are effective beginning March 15, and employees at the company’s more than 200 stores in the US, Canada, and Europe will be paid for lost shifts.
“As far as we know, none of our employees have tested positive for COVID-19,” the company wrote on its website. “Stores will not reopen until at least March 28 and because the situation is complex and evolving rapidly, our plans may change. And if they do, we’ll let you know.”
Anthropologie – a sister brand of Urban Outfitters and also owned by the parent company URBN – announced on March 14 that it would additionally close its doors through at least March 28. Like Urban Outfitters, all employees will be compensated for missed shifts, according to the company website.
“It is our commitment to keep our Anthro community healthy & safe,” Anthropologie wrote in an Instagram post shared on Saturday. “We’d love for you to help shape our community’s conversation in the days and weeks to come. Please reach out to us and share your thoughts – we’re here for you. Look out for one another, and be well. We’ll see you soon.”
Free People, a fellow URBN company, will join Urban Outfitters and Anthropologie in temporarily shuttering stores through at least the end of the month and will pay employees during this time.
“Please know that, in spite of these current events, we remain dedicated to helping you however we can,” the company wrote on Instagram. “Whether you have questions about a pending order or shipment, where to find a coveted dress, or are simply looking for someone to talk to, we are always here for you.”
Patagonia announced on March 13 that it would not only close all its stores but also temporarily stop taking new online orders until at least March 16. Store closures officially began Friday afternoon and will continue through March 27 at the earliest.
“We apologise that over the next two weeks, there will be delays on orders and customer-service requests,” Patagonia CEO Rose Marcario said in a message published on the company’s website. “We ask for your understanding and patience.”
Glossier was the first of the US retailers to close up shop, announcing on March 13 that it would halt business at its New York, Los Angeles, and Atlanta stores for the next two weeks.In a letter to customers on Friday, CEO and founder Emily Weiss wrote that all employees would be compensated.
“This is a tough call for many reasons,” Weiss wrote. “In our New York City flagship alone, 2,000 people gather daily from around the world, often lining up down the block to connect with Glossier and with one another.”
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